Four functions. One team. One point of contact.
Four services, staffed by dedicated agents rather than a shared pool. Start with one and add the others as the account grows — the team and your point of contact stay the same.
Outbound Sales
Cold calls, meeting booking, and pipeline built by people your prospects can actually understand.
Book a callA dedicated SDR working your territory on your hours. They learn your product during the two-week onboarding, work from your scripts inside your CRM, and every week a founder reviews their recorded calls against a scorecard you helped write.
What is included
- Cold calling into your target account list
- Meetings booked straight into your calendar
- CRM notes written after every dial
- Weekly call review against your scorecard
- Who it suits
- Founder-led teams that have proven the pitch themselves and now need someone making the calls full-time.
- The result
- A predictable number of qualified meetings each month, and a library of recorded calls you can coach from.
Lead Generation
Prospect lists, email sequences, and LinkedIn outreach run as one coordinated motion.
Book a callList building, sequencing and social outreach handled together rather than split across three disconnected tools. Every list is built by hand against your ideal customer profile and verified before a single message goes out.
What is included
- Hand-built prospect lists, verified before send
- Email sequences written in your tone of voice
- LinkedIn connection and follow-up
- Weekly reporting on reply and meeting rates
- Who it suits
- Teams with a clear ideal customer profile and nobody who has the hours to work it properly.
- The result
- A steady top of funnel you can measure, and a clean prospect list you own outright.
Customer Success
Onboarding, retention, and account expansion handled by a team that stays with your brand.
Book a callOnboarding, scheduled check-ins, renewals and escalation handling by an agent who stays on your accounts long enough that your customers know them by name.
What is included
- Structured onboarding for every new account
- Scheduled check-ins and account health tracking
- Renewal and expansion conversations
- Escalation handling inside your working hours
- Who it suits
- Subscription businesses where churn is a bigger problem than acquisition.
- The result
- Fewer silent cancellations, and early warning on the accounts that are about to leave.
Inbound Support
Phase twoIncoming tickets, chat, and calls answered in your working hours, in your tone of voice.
Book a callEmail, chat and inbound calls answered by someone your customers understand the first time. This service opens in our second phase — say so on the call if you need it now and we will tell you honestly when we can start.
What is included
- Email and live chat cover during your hours
- Inbound call handling
- Macros and help documentation kept current
- Weekly summary of what customers keep asking
- Who it suits
- Teams whose founders are still answering the support inbox late at night.
- The result
- First-response times measured in minutes, and a support queue that stops being a founder's job.
Not sure which of the four you actually need?
That is usually the first thing we work out on the call. Twenty minutes, no deck, no obligation.